Our complete range of services complements many aspects of your operations. With state-of-the-art infrastructure, experienced personnel and a goal-oriented corporate culture, our services have achived high levels of expectations and can be tailor-made to suite your needs for:
BizFone Personal Service – Contact Centre
(Incoming hotline service with 1800 toll-free option)
Provide personalised service through our Contact Centre with your own 1800 toll-free line (optional). Our friendly customer service officers will assist you in your main-line calls, enquiry hotline, or promotional hotline call-handling services. We are equally versatile in helping you answer in-coming or make out-going calls.
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Call Centre - Our professional agents are available 24 hours a day to handle your inbound calls.
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Customer Service Call Centre – Our call representatives provide excellent customer service support, including handling of enquiries and complaints, as well as taking of orders over the phone.
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Inbound Call Centre – We are very experienced with handling inbound marketing campaigns, and offer a variety of outbound telemarketing campaign services.
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Web-Enabled Call Centre - Customisable technology allows us to seamlessly integrate your internal CRM applications with web-enabled systems via real-time virtual operator terminals.
BENEFITS OF CONTACT CENTRE
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Hassle-free for you
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No need to invest in heavy telecommunications infrastructure
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Professional call handling at a low maintenance fee
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Expense instead of Capital Cost
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Lead Management
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Lead Management Services
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Lead Capture Services - Capturing sales leads can be a never-ending task. Let our agents assist with your advertising campaign by collecting sales leads on your behalf.
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Sales Lead Conversion - Our operators are trained to help in closing deals for your inbound marketing campaigns by capturing critical lead contact information and delivering rapid responses to your prospects.
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Real Estate Lead Collection - Our live operators are ready round-the-clock to assist your real estate leads with their important questions.
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Insurance Leads - We help make the sale. Our operators can help you retain your insurance leads by getting them in touch with you in a timely manner.
BizFone IVR– Round-the-Clock Service
With BizFone Interactive Voice Response Systems (IVR), you can promote interaction with customers. Our Interactive Voice Response (IVR) solutions can successfully reduce costs and improve business efficiency while enhancing customer service quality and customer retention rates. IVR also comes with the option of 1800 toll-free service as well.
Our round-the-clock Voice Response Centre will help you to:
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Deliver product information
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Enhance sales promotions
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Conduct consumer polls
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Execute instant tele-ordering
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Generate responsive recruitment drives
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Provide information and extend customer services
BizFone IVR bridges the gap between commercial/print insertions, provides instantaneous updates of information and delivers your products and services to customers 24 hours a day
BENEFITS OF IVR
IVR Services can be used to accomplish the following objectives
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Manage Call Overflow
We help you to cope with the huge volume of calls generated from your major marketing campaigns so as to increase your sales.
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Improve Customer Retention
Our IVR system will simultaneously reduce costs and improve customer satisfaction.
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Increase Customer Acquisition
Provide your customers with innovative and convenient points of contact to improve customer service and entice them from competitors.
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Improve Productivity
Provide automated responses to common enquiries for more productivity from your staff: if enquiries of Frequently Asked Questions such as operating hours make up the bulk of your inbound calls, this self-service helpline will make your workforce more efficient.
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Data Collection
This automated process will improve data collection in a simple and effective manner, leading to more fulfilments and enhanced customer service.
INFOLINE – ROUND-THE-CLOCK INFORMATION LINE (1900 pay-per-call service)
InfoLine is a 1900 pay-per-call service providing information off the phone, such as results, games or useful tips. InfoLine delivers instantaneous information updates to your customers.
BENEFITS OF INFOLINE
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Cost effective as operating costs are shared with the customer.
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Provides ease of usage to customers with mobile phones.
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InfoLine is often used as a tool by advertisers for contest administration.
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Updating of information is made hassle-free.
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WIRELESS
Our customised WireLess broadcast-messaging service enables you to reach a broader target audience, 24 hours a day, using SMS as an interactive tool to communicate with your customers. You can push advertising messages directly to them instantly.
BENEFITS OF WIRELESS
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An increasing number of mobile-phone users are making wireless SMS services progressively more popular.
Location Based Advertising (LBA) is a new service that allows you to target your marketing messages at potential customers within a selected geographic region. Working with location identification service providers, we are able to determine where your target audience is through their mobile phones, and send special SMSes to only those who are physically located within your predefined zones.
You can send exclusive promotion offers to your existing customers who happen to be near your store, or tap on our SPH database of PMEBs who may be your potential customers and happen to be nearby. Alternatively, send marketing messages to everyone in your store vicinity to encourage them to visit you.
BENEFITS OF LBA
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Target specific markets based on geographic segmentation.
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Reach consumers when they are near your stores.
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Promotes viral marketing by encouraging customers to forward the SMS to their friends.
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More personalised and cost-effective than paper-based marketing materials.
IMS Customer Relationship Management service is closely tied to our core business. We can assist in your CRM needs by providing the following services:
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Database Acquisition through respondents
Improve your marketing efforts by building up a database. With a ready list of consumers interested in your products and services, we can help you make your marketing efforts become much simpler.
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Expansion of existing database
Get your marketing message out to more consumers. With additional potential customers on your list, you can be sure that your marketing messages will be heard by the specific target audience.
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Database profiling
Get to know your customer better with our database profiling service, so that you can send the right message to the right audience. Timely and dated profiling can also help you understand what your customers want so that you can serve them better.
As part of our service extension, we can incorporate IVR for loyalty points redemption for some of your customers – capturing your customers’ spending profile and the trend for redemption items.
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Database marketing for focus-group
Understand your market better with our focus-group database marketing service. With trends and styles changing rapidly, our service can help you to align your products and brand name so that you remain the preferred choice to your customers.
BENEFITS OF CRM
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Ensure housekeeping of dated profiles
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Enable further segmentation of database
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Detailed focus-group research for target marketing
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Ensure the integrity and accuracy of your database so that you may focus on your core business
In addition to the services listed above, our sophisticated technological infrastructure and expertise can also be used for specific services such as the following:
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Lucky Draw Services with our in-house proprietary system
Introducing a brand new mobile advertising platform, Location Based Advertising (LBA) is Singapore’s first and latest SMS service to reach your potential customers in a direct, timely and effective way.
Get in touch with your customers at the most opportunistic moments at designated LBA zones. By sending your specific marketing messages while they are within the vicinity of your shop, you can gain a higher response rate for a successful promotional campaign!
